Yesterday, I got a postcard from a “beam” Internet company that deals with rural areas. I have DSL, and while slow, it’s dependable and cheap (for around here) and streams movies and allows most/all Internet stuff.
But this postcard was offering FIFTEEN TIMES the speed for the same price! It looked AWESOME! I decided that I’d give them a shot and pay them for a few months without cutting the DSL to make sure that they were above-board and stable.
I filled out paperwork online. They wanted my name, address, phone number, etc. One question was, “How do you want to be contacted? Email or phone?” I chose email because I hate dealing with voice and I like that email leaves a paper trail.
Thirty seconds after I hit “submit”, my phone rang. The caller ID said it was the beam Internet company.
I was torqued.
Representative: “Did you just submit an inquiry about our service?”
Me: “Yes, I inquired and I specifically stated to contact me by email.”
Representative: “For the initial setup, it has to be voice.”
Me: “I’m no longer interested. If you are going to lie when trying to get customers, what happens next?”
She was surprised and seemed shocked that I wouldn’t talk to her after being deceived. Don’t tell me that we will set this all up online and then call. They haven’t tried calling back, though.
I’ll stick with my slow-but-very-steady $64/month DSL.